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The car seat broke into pieces in a 30 mph crash test commissioned by CNN, failing to meet the basic standards set by US regulators. Video of the test shows the toddler dummy twisting as the car seat fractures and slides forward, with plastic pieces that have broken off it flying through the air. In an identical crash test scenario, an authentic Doona met federal requirements, with the car seat remaining in one piece and in place around the dummy.
CNN bought the copycat Doona and had it crash-tested at the University of Michigan Transportation Research Institute as part of a months-long investigation into the sale of counterfeit and patent-infringing children’s products on Amazon. Seven different business owners told CNN their products were being actively targeted by counterfeiters using Amazon’s marketplace for third-party vendors. The businesses said Amazon put the onus on them to report suspicious listings and that this often amounted to a game of “whack-a-mole,” in which new listings appeared almost as soon as flagged ones were taken down.
Amiad Raviv, the commercial manager of Doona, said the company has found more than 40 Amazon listings this year that contained fake versions of its products or versions that infringed on its intellectual property. Doona flags the listings they are concerned about to Amazon, which then removes them. According to Raviv and the other business owners CNN spoke with, this piecemeal process means listings are often online for several days, leading to a significant window when consumers can buy the potentially dangerous product.
“A lot of people on the Amazon platform think that because it’s on Amazon, it is a genuine product. And that’s actually really not the case,” said Raviv.
The product CNN bought was listed by a seller called Strolex and shipped from China. All US car seats are required to be certified according to NHTSA standards, but this seat did not have any US certification labels. On the Amazon listing, it claimed to have European certification, but when it arrived it was missing a required European certification label and the European registration number in the instruction manual was a copy of Doona’s.
Baer examined the car seat before the crash test and pointed out several things she saw as red flags. The word “always” was misspelled “aiways” on the anti-rebound bar, the seat featured European warning labels instead of American ones and a safety label was sewn through the webbing of the child harness straps, which she believes could potentially weaken them.
The Strolex listing disappeared from Amazon shortly after CNN ordered the seat, but the seller Strolex remained on the site though with no active listings. When reached by phone in China, a representative of Strolex said in English “my products are safe,” but refused to give his name or answer any other questions.
The results of the crash test were sent by CNN to Amazon for review. A week later, Amazon sent an email to customers who bought the product, warning them of a safety issue and saying it “may not be a genuine product.” The email urged customers to stop using the product immediately and offered a full refund.
Amazon told CNN safety was a top priority, but also that sellers are responsible for meeting Amazon’s “high bar” for the quality of products. “We require all products offered in our store to comply with applicable laws and regulations and have developed industry-leading tools to prevent unsafe or non-compliant products from being listed in our stores,” an Amazon spokesperson said in an emailed statement.
Not just car seats
Luanne Whiting-Lager and Bengt Lager first realized their “Love to Dream” baby swaddle was being copied last year when a customer called to complain that a zipper pull had broken off the swaddle, frightening the new mom and creating a potential choking hazard for her baby. The customer thought she had purchased a real version of the $34.99 swaddle through Amazon’s marketplace, but the couple’s company, Regal Lager, examined it and realized it was a counterfeit. The fake product used the Love to Dream trademark and also copied the brand’s patented swaddle shape, which allows the baby to bring their hands to their mouth while swaddled. Regal Lager provided CNN a photo of the fake swaddle and the original invoice.
Regal Lager is the exclusive distributor for the “Love to Dream” swaddle in the United States and participates in the Amazon Brand Registry, Amazon’s official program to help businesses protect their intellectual property.
The company found complaints online about the fake product’s zippers falling off and the product’s neck opening being too large or small, another potential safety problem since it can ride up over the baby’s mouth while it sleeps or be too restrictive around the neck.
Eventually, the company hired an agency, Marketplace Ninjas, which helps brands operating on Amazon and the two convinced Amazon to take down 20 different listings for infringing upon versions of their product. The agency monitors Amazon and other e-commerce site all the time, watching as the counterfeiters employ new tactics to get past safeguards, like listing the product as Luv 2 Dream initially and then changing it to match their trademark Love to Dream. “One taken down, another pops up,” Whiting-Lager said.
Regal Lager says the cheaper copycats have had a negative impact on their business. They estimated they’ve lost about $250,000 in the whole ordeal or about 3% of their Amazon sales, based on their sales volum
The couple like working with Amazon, but think the company needs to take full responsibility for the products on the platform and could take steps to restrict who can post products using Amazon’s specific identification numbers to control counterfeits.
“The whack-a-mole game”
Amazon offers three programs designed to help companies protect their brand from counterfeits. While business owners CNN spoke to say Amazon’s initiatives have helped tackle the problem, they complain the responsibility — and cost — of policing fakes feels like it falls on them rather than on Amazon.
The company said more than 200,000 companies participate in the Amazon Brand Registry. This program started in 2017, is free and gives rights owners tools to help manage and protect their brands, including the ability to search their global listing by word or image and flag potential infringers. Amazon also automatically scans its site to proactively remove suspicious listings. According to Amazon, “brands in Brand Registry on average are finding and reporting 99% fewer suspected infringements than before the launch of Brand Registry.”
Aaron Muderick, the founder of Crazy Aaron’s Thinking Putty, said his receptionist spends 15 to 20 hours a week submitting forms asking Amazon and other ecommerce sites to remove products that use his company’s trademarks. He has registered the phrases “Thinking Putty,” “Liquid Glass,” and “Puttyworld” and even a cartoon image of him in glasses.
He participates in the Amazon Brand Registry. He says the tool is useful and has improved over time, but he finds it disappointing given Amazon’s reputation for AI and software prowess.
“It doesn’t work as well as I would expect,” Muderick said. “While the whack-a-mole game has gotten a little bit better, it still exists every single day.”
Charlotte Wenham, the Executive Officer of pNeo, also participated in Amazon’s brand registry when she discovered in 2018 that sophisticated counterfeiters were targeting her company’s Baby Shusher, a sound machine designed to help babies sleep. Based the seller complaints, Wenham believed there was a real risk of harm should the battery fluid leak from a counterfeit product onto a sleeping baby.
Wenham said the counterfeit products used Baby Shusher’s branding and replicated the real product’s packaging and user manual. Iris Wilbur-Kamien thought she had bought a genuine Baby Shusher on Amazon until it fell apart just five months after she purchased it. Only when the real company asked her to send a photo of the product’s identification code did she realize it was a counterfeit, she told CNN. There wasn’t one.
Wenham said the impact on her business from the flood of counterfeits was significant, costing more than $100,000 by her estimate. She believes in cases where a genuine manufacturer is being besieged by counterfeits, Amazon should move a lot faster. Every day the counterfeits remained on the site, she said, was a day she lost sales.
“Amazon does not provide any real support. It was entirely up to us to manage it,” Wenham said. The counterfeits are no longer appearing on Amazon in the United States, but she is still testing products bought on the site in other countries.
Amazon also provides a service called Transparency, where brands can add unique codes to products. These codes can be scanned by Amazon and by customers to confirm authenticity, but brands have to buy the special labels from Amazon at a cost of from 1-5 cents per item. The brands also have pay to add the labels to each product. Amazon said over 6,000 brands have enrolled in Transparency.
Regal Lager declined to participate in Transparency, primarily because of the costs involved. “It’s like the good guys are having to pay for the bad guys’ behavior and it just seems backwards,” Bengt Lager said.
Recently, Amazon added a third brand protection service called Project Zero, which uses the ecommerce giant’s machine learning technology. Amazon describes the program as giving brands access to a “self-service counterfeit removal tool” that allows them to instantly remove counterfeits from the platform while also providing feedback into Amazon’s automated system to identify fakes.
At his headquarters in Norristown, Pennsylvania, Aaron Muderick keeps a wall of shame showing copycat products. Children’s putty may not sound like a risky product, but European regulators have issued 19 separate safety alerts for putty and slime products in the last year, ordering sales bans or recalls because of high levels of boron, lead and barium and potentially dangerous magnets.
As Muderick has become more aggressive about flagging trademark violations, he sees the competing products reappear under new names and packaging. These generic product names do not violate his trademarks, but he continues to be concerned about their safety. He estimated the infringing and copycat products cost him 10-30% of his sales.
CNN purchased a six-pack of generic magnetic putty on Amazon. Each tin of the product included putty and a small magnet that could be used to attract or repel it. Testing found the magnets included in the set did not meet federal standards for toys intended for children under 14. The product listing on Amazon was labelled as suitable for children ages 3 and up. Magnets that are both small and powerful are not permitted in children’s toys because of the risk a child could swallow a magnet and metal item, leading to an intestinal blockage or perforation. Researchers affiliated with Rutgers University tested the magnet for CNN and found it was substantially stronger than the federal limit for a magnet that is small enough to be swallowed.
Muderick said he’s frequently found generic putty products that he believes are unsafe, but it’s not clear to him how to alert Amazon to his concerns. While Amazon is responsive when he submits a form saying a listing violates his copyrights and trademarks, he said the process is much more opaque when it comes to reporting suspected safety issues.
Amazon said they are investigating counterfeits associated with the brands included in CNN’s reporting and will take “appropriate action against the sellers involved.” An Amazon spokesperson described the various issues these businesses reported to CNN as “isolated incidents that do not reflect the fantastic products and customer experience provided by millions of small businesses selling in our store.”
“I am sort of just mystified”
Now, some courts are beginning to question whether it’s time to rethink past decisions on Amazon’s liability, given the company’s extensive control over its marketplace and the difficulties involved for consumers trying to sue third-party sellers.
Amazon had argued that it was not the seller in this case, but a marketplace provider, and thus not subject to the liability claims. It also argues it was protected the claims were barred by the Communications Decency Act.
Given the significance of the decision, the entire Third Circuit Court of Appeals has agreed to review the decision in 2020. The initial decision has no legal effect pending that review.
Mark Geistfeld, a professor at the NYU School of Law who specializes in product liability, said he believes it’s just a matter of time until legal interpretations begin to change regarding Amazon’s liabilities. He said the key issue is consumer expectations. A shopper in a physical store or on Amazon understands something could be manufactured by a third party, but, with both purchases, they are expecting the product is not defective or counterfeit.
“I am sort of just mystified by the failure of the court to see why Amazon is not the seller for the purposes of liability law,” he said.
“Something is shifting. It can’t be the same standard that was used 10 years ago,” said Kari Kammel, from the Center for Anti-Counterfeiting and Product Protection at Michigan State University.
Jason Drangel, a lawyer who represents several major toy manufacturers in counterfeiting lawsuits, agrees.
“The platforms that exist now basically control the products, they understand that the products come from a specific country, a specific seller located in China,” he said. “It’s a different world and that’s part of the problem.”
Politicians are also beginning to pile on the pressure over counterfeits and safety in the Amazon marketplace.
”These solutions are well within the grasp of our large online marketplaces and practices they should have already implemented on their own,” Rep. Collins said.
Amazon did not provide CNN with a direct response to either the letter from the senators or Representative Collins’ comments, but did tell CNN that in 2018, its teams used a mixture of proprietary technology and manual reviewers to proactively block more than three billion suspect listings for various forms of abuse, including non-compliance, before they appeared in the store.
Muderick from Crazy Aaron’s thinks a legislative change may be the only way to end the game brands like his are playing against the fake listings of infringing and potentially dangerous products.
“I think unless someone is liable, nothing is going to get better,” he said.
Kelly Burns, Jacqueline Davalos and Winston Lo contributed reporting.
Update: This story has been updated to clarify Amazon’s comments to legislators.
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