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The horrifying ordeal is several recent incidents in which hackers have figure out a way to log into Ring accounts without the user’s knowledge.
The intrusion happened just four days after she installed it when she was running an errand and her husband was at home with the kids.
When her daughter Alyssa heard noises coming from her bedroom, the child went in to see what it was.
“Who is that,” Alyssa asks, after a man’s voice fills her room.
“I’m your best friend. I’m Santa Claus,” the voice says. “I’m Santa Claus. Don’t you want to be my best friend?”
WMC reported the unidentified person continued to harass the girl, taunting her and encouraging her to destroy her room.
“I watched the video and I mean my heart just like … I didn’t even get to the end where she is screaming ‘Mommy, mommy’ before I like ran inside,” LeMay said.
Ring responds
In a statement sent to CNN, Ring said the hacker did not gain access through a data breach or compromise of Ring’s security. Instead, the person likely took advantage of the family’s weak account security.
“Customer trust is important to us and we take the security of our devices seriously,” the statement said. “We have investigated this incident and can confirm it is in no way related to a breach or compromise of Ring’s security.”
According to the statement, Ring users “often use the same username and password for their various accounts and subscriptions.” If those were to fall into the wrong hands, those devices could be compromised.
“As a precaution, we highly and openly encourage all Ring users to enable two-factor authentication on their Ring account, add Shared Users (instead of sharing login credentials), use strong passwords, and regularly change their passwords,” the statement said.
Ashley told WMC she had not set up two-factor authentication on her device.
Others have been hacked and harassed
There were at least three other instances in the past week alone involving Ring devices.
On each of these occasions, Ring said the system invasion was not the result of a breach or failure of Ring’s security. Instead, the hacker had likely gained access to the family’s account through weak or stolen login credentials.
How to avoid being a victim
Steps can be taken to protect your personal data and make it more difficult for unknown people to gain access to your accounts.
Change default password immediately and avoid using phrases or dates that are significant to you, like birthdays or relatives’ names.
Remembering multiple passwords is difficult, but password managers like 1Password or LastPass can help you keep your passwords secure but on hand for when you need to use them.
Two-step authentication involves a user entering a password followed by a prompt to either enter a code sent via text or email, swipe a fingerprint or provide another way to prove their identity.
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